Gaming Support. Old Virgin Media box and poor signal. The metal box in photo 3 looks like a likely contender. But I have no Virgin Media Wall socket in my house. Tudor. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi all, when I signed up for Virgin Media, it said the service was available at my house. All the wall sockets I can see are for BT. Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. A network adapter – you’ll need this for every computer you want to connect. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Plug the cables into the Hub. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Is it possible that part of the cable from the previous user h. The box and cables may have been removed by the previous occupiers. Virgin Media uses a unique cable network that requires a specific type of. I have tried to contact vm but I don’t have a landline number so they w. Virgin Media FTTP. However I m not able to find the virgin Media wall socket in my room. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. kkd1. But I have no Virgin Media Wall socket in my house. Wish this was made clearer when. 2. Or if the other end of the white cable is in a more useful. Ordered VM broadband and was recommended by the website to select the self quick install option. We can certainly get a move of the equipment. Switched On Families. Trace any cables coming out of it and check the ends of them. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Entertain me; Broadband Deals. These are the parts I could find, they were screwed into the end on the coaxial cable. The cable on the right looks like is for a Freeview TV antenna. 0 Kudos ShareNo virgin media wall socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. So yes, following many takeovers, this is now your Virgin Media connection. TV. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Well I can't seem to find anything like that and the closest thing I can find is a. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. But I have no Virgin Media Wall socket in my house. Or if the other end of the white cable is in a more useful. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. both appear. 3. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Try the automated service status number 0800 561 0061 to check for any faults in your area. My Virgin Media App. Forum; Apps. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. The first thing is to start making alternative arrangements for your internet connectivity. Browse. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Manage Your Account. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. The cables won’t attach to the wall socket which looks mangled. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFastest WiFi guarantee of any major provider. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Aug 8, 2019. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Phone. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. You need a Virgin Media wall socket to connect to their broadband services. See where this Helpful Answer was posted. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Screwless Faceplate. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. If no. However the wall socket doesn’t have the correct connection for the cable with the hub. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. Does your wall socket look different? Your wall socket may have a plug attached to it. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. If digging / drilling / new external & internal cables are required the. Pop the power cable into a nearby plug socket, and turn it on. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. log into hub3 - 192. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. TV on the go. I'm currently renovating my living room, including the electrics. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. V6. What confuses some people is the push-on connector provided. Up to 3 WiFi Pods if needed. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Vonage 2nd line. Call the Pre-installation and delivery team on 0800 052 1734. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Entertain me; Broadband Deals. We have a virgin media wall socket with an - 4353656 - 2. The box and cables may have been removed by the previous occupiers. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. No wall socket to connect. Once connected it directly to a hub, a little bit loose, but then interne. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We have the quickstart pack but sadly cannot get broadband set up and working. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Wall Socket. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). However, there is no Virgin Media Wall socket in my house. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. 15 March 2021 at 12:49PM. I will pop you a PM across now, please keep an eye. Koda. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. But I have no Virgin Media Wall socket - 4942192 - 2. I have also checked outside and there is no box either on my property or on my boundary wall. There were many cable companies that originally built the networks in the early 1990s. . on 08-02-2023 13:33. Virgin supplies Broadband using DOCSIS technology. The internal box should be oblong, square one are for phone. Tudor There are 10 types of people: those who understand binary and those who don't and F. Awful first impressions of Virgin Media. Save £105. 150 from a. Push the white cable (from the old Hub) into the back of the new Hub. No virgin media wall socket. Wall Socket. Tudor. The metal box in photo 3 looks like a likely contender. We have the quickstart pack but sadly cannot get broadband set up and working. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. Whichever is the most suitable. 4 weeks ago. This is a little untidy for my likeing. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. 15 March 2021 at 12:49PM. There’s even no BT wall socket. If you had any further enthusiasm. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Just had self installation delivered, have no wall socket just two cables from the wall. Stay safe online. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You have at least tested the ringing capacitor issue in the diagnostic process. When you place your order, we'll let you know. Try the automated service status number 0800 561 0061 to check for any faults in your area. The Openreach sockets do not work for Virgin Media. It’s not guaranteed it will work in your home. Very Insightful Person. can someone contact me about moving a TV point please. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Hi mariz2198, thanks for posting and welcome to our community. Don’t plug the power cable into a wall socket just yet. Look for an omnibox on the outside of your property and try and trace the cable. 0 Kudos Reply. I was told when purchasing the broadband package that fi. TV on the go. The top “capped” one is marked FM & has been disused since cable went digital. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Connect the Hub’s power cable with the blue tab. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. on 27-01-2023 17:22. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. Options. I've got 2 wall sockets that I think are likely. 68K; 345; 502; Alex_RM. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. (I did this video to help/guide new engineer as I did not find any for my self when I started. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. . • Scroll to the HDMI port you connected the cable to. And on the back of the box. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. It may just be a cable rather than an internal wall box. Dave. on 06-03-2023 09:36. Need wall socket. Subscribe to RSS Feed; Mark Topic as New;. I cannot find a Virgin wall socket within my flat. on 01-12-2022 11:22. Don’t plug the power cable into a plug socket yet. • Connect the power supply to the back of the new box, then switch on at the wall. From there it is going into the white distribution amplifier. Virgin Media. QuickStart, set up and connections. Options. Options. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Failing this. Subscribe to RSS Feed; Mark Topic as New;. A photo would be helpful if possible. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Vicky. Options. I found this which seems - 5282154 - 2Joining in. Wall sockets and no connection. on 27-01-2023 17:22. Cable broadband connects your home to a fibre cabinet in your area. Go to solution. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Tuning in. Call the Pre-installation and delivery team on 0800 052 1734. Browse Virgin Media Virgin Media Community. Virgin Fibre Areas only. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. signed up and was given the option of self installation. 1 ACCEPTED SOLUTION. My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. If no. I don't even know what to do with it either. . Get the Hub ready by connecting the wires. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. The phone number doesn't connect you. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. No, the ethernet cable is for a wired device if you have one. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. The wall socket has a thick plug bit. provided, I shall give them a call tomorrow. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). I'm very sorry for any issues you've had in speaking with the team. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Push the red label end of the white cable, into the wall socket. Stay safe online. I am attaching photos of what i can find in. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Networking and WiFi. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Broadband. Options. Virgin. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Next, connect the power cable with the blue tab. on 15-04-2023 16:54. Next, connect the power cable with the blue tab. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Some older sockets may have NTL or Telewest written on them. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 01-02-2023 10:59 - edited 01-02-2023 11:00. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. New to the UK and just moved into our first home here. Turn on and start the Box. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. My previous sky microfilter attached here. Subscribe to RSS Feed; Mark Topic as New;. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. on 14-09-2022 12:00. Fitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections. Gareth_L. When plugged into either cable the hub just - 5440321. Even sitting in the room above the router, the WiFi was dreadful. . If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Go back to normal router mode as soon as the test is done. Options. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Hi. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Call the pre-installation and delivery team on 0800 052 1734. Speed. Don’t plug the power cable into a plug socket yet. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. on a domestic hub you look at the values thus. The cable going in will be a double “shotgun barrel” type cable. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I have been given other details for the account such as the account number/area code and. But the wall socket, I cannot attach the wall socket with Isolator Cable. Virgin offers self-install to properties that have recently had a service. . Learn more. Thank you for the tel no. QuickStart, set up and connections. Joining in Options. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. Thank you. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Dave. Plug the cables into the hub. on 03-12-2022 10:11. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. For that I can't use the - 5118502. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Account - Mobile. I will private message you now. on 23-12-2022 10:31. com email address to different Virgin account. 0 Kudos. I don't have a virgin media wall socket and this is stressing me out. I would love to help you get your service installed. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Options. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I ave attached the picture of - 5258910. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. Broadband. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. I wanted. VM BB TV Landline. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No wall socket. Failing this. virgin media internal wall box. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. When you place your order, we'll let you know. Provides a range of audio and video signal connections. Mobile Your Account. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. We appreciate you reaching out to us on here. Is there likey to be any problem with this, such as degraded of weaker. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Re: Wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Speed.